Refund policy

We Have A 14 Day Return Policy, Which Means You Have 14 Days After Receiving Your Item To Request A Return.

To Start A Return, Contact Us. If Your Return Is Accepted, We’ll Send You A Return Shipping Label, As Well As Instructions On How And Where To Send Your Package. Items Sent Back To Us Without First Requesting A Return Will Not Be Accepted.

Returns On Glassware Will Be Accepted When : 

• The Product Was Damaged In Transit (Photographic Evidence Will Be Needed)
• Product Has To Be Unused.

Exchanges : The Fastest Way To Ensure You Get What You Want Is To Return The Item You Have, And Once The Return Is Accepted, Make A Separate Purchase For The New Item. 

Refunds : We Will Notify You Once We’ve Received And Inspected Your Return, And Let You Know If The Refund Was Approved Or Not. If Approved, You’ll Be Automatically Refunded On Your Original Payment Method. Please Remember It Can Take Some Time For Your Bank Or Credit Card Company To Process And Post The Refund Too.

(international refunds and returns will only be processed once we have received the return via the return address)

 

!!! Attention !!!!

WE DO NOT TAKE ANY RESPONSIBILITY FOR ORDERS GOING ‘MISSING’ OR ATTEMPTED DELIVERIES THAT HAVE BEEN LONGER THAN 7 DAYS. 

 

WE TAKE NO RESPONSIBILITY FOR ANY INTERNATIONAL ORDERS THAT HAVE A FAILED ATTEMPT OF DELIVERY AS THESE ARE NOT DELIVERED THROUGH ROYAL MAIL AND CAN NOT BE GUARANTEED. PLEASE NOTE THAT INTERNATIONAL ORDERS ARE PURCHASED AT YOUR OWN RISK. WE WILL NOT TAKE RESPONSIBILITY FOR ANY LOST/FAILED ATTEMPTS AS ALL THE RELEVENT TRACKING INFORMATION IS PROVIDED FOR YOU TO BE AVAILABLE FOR DELIVERY.